FAQs

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your registered account.

2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:

1). Go to Sign In My Account at the right top of our website.

2). Click "order status"

3). Enter your Order Number and Email Address to see your order details. If you still can’t get your order information, please contact our customer service email service@starrygown.com.

Sorry to confuse you. Since our products are made to order, we need some days to prepare it and another 4-12 business days to ship it. Your understanding will be highly appreciated. You can also see the specific tailoring time and shipping time on the product page.

Once your order is completed, we will arrange for shipment immediately and send you a confirmation email including the tracking number. If you don't receive the confirmation email till the estimated shipping date, please contact us.

We can not accept orders which buy multiple pieces to choose one，this is not part of our return policy. All additional costs incurred need to be borne by the customer.

StarryGown will only issue a full refund for damaged, defective, or mis-shipped items, other situations will not be part of our return policy.

We are glad that you would like to purchase more from us. Since all the items are prepared after the orders are placed, please place a new order and pay for it on our website first, and then you can click contact us to submit a ticket to us, we will help to combine your orders.

You may refer to following steps to go to pay for your order.

1. Login to your account and click "My Orders".

2.Find the unpaid order, click "Proceed to pay" to go to the Checkout Page.

Yes, you can. There are two types of order cancellation:

1. Canceling an Unpaid Order: An unpaid order will be canceled automatically after 1 day.

2. Canceling a Paid Order: If you haven't received the shipping notification email, you can Contact Us within 24 hours to cancel the order. Please note that we CANNOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive. You may either keep it or return it for refund. Please DO NOT refuse the delivery as the undelivered package may be destroyed by the third-party logistics.

If you placed your order but didn’t get an email confirmation that the order was placed, don't worry! You may still have an order, you'll just want to try the following to double check.

Check your spam folder. Our email confirmations can sometimes end up in there. If you signed in through Email, check the email linked with that.

Go to "My Orders" and you'll be able to see all the order's you've placed and should be able to see the status of your order.

Check your bank account to make sure that there is a transaction from StarryGown. If you still can't find any confirmation that your order was placed, definitely Contact Us with your full name, email, phone number, and the address you gave at checkout so we can try to locate it.